This Privacy Policy explains what personal information Crickes collects when you use the platform, how that information is used, who it may be shared with, and the controls you have over your own data. We have written this to be straightforward, not full of legal jargon that nobody actually reads.
Your privacy matters. By registering an account or using Crickes, you agree to the practices described in this Privacy Policy. Please read it before you register. If anything is unclear, contact our support team and we will explain it in plain terms.
Crickes is an online gaming platform built primarily for players in Pakistan. When you use the platform – whether you are placing a bet on a PSL match, playing a live casino game, spinning slots or making a PKR deposit via JazzCash or Easypaisa – certain information about you and your activity is collected and processed.
This policy covers data collected through the Crickes website at crickes.vu and all associated services. It tells you exactly what data is collected, why it is needed, what happens to it and what choices you have. The goal is not to present you with a wall of legal text but to give you a genuinely clear picture of how your information is handled.
Crickes acts as the data controller for personal information collected through the platform. Where third-party service providers process data on behalf of Crickes – for example, payment processors handling your JazzCash or Easypaisa transactions – those providers are contractually bound to handle your data only as directed and in accordance with applicable data protection standards.
The information Crickes collects falls into a few clear categories. Here is a practical breakdown of what is collected and when:
| Category | Examples | When Collected |
|---|---|---|
| Account Information | Name, date of birth, email address, mobile number, password (hashed) | At registration |
| Identity Verification | Government-issued ID, proof of address, selfie verification | When requested for KYC or withdrawal |
| Payment Information | JazzCash / Easypaisa / Raast account reference, bank account details, transaction history in PKR | When making deposits or requesting withdrawals |
| Gaming Activity | Bets placed, games played, wager amounts, session duration, game outcomes | Throughout each session |
| Device & Technical Data | IP address, browser type, operating system, device type, screen resolution | Automatically on each visit |
| Communications | Support chat transcripts, emails sent to or from Crickes | When you contact us |
| Responsible Gaming Data | Deposit limits set, self-exclusion periods, session time reminders | When you use responsible gaming tools |
Crickes does not collect information that is not necessary for operating the platform and managing your account. We do not purchase or import contact lists from third parties for marketing.
Every piece of data collected by Crickes has a specific purpose. Below are the main reasons your information is used:
Crickes does not use your personal data for automated decision-making that produces significant legal effects on you without human review. If your account is flagged or suspended through automated systems, a member of the team reviews the case before any final action is taken.
All financial transactions on Crickes are processed in PKR. When you deposit using JazzCash, Easypaisa, Raast, a bank transfer or a debit/credit card, the payment details you provide are handled by our payment processing partners. Crickes does not store full card numbers or full mobile wallet credentials on its own servers.
Payment processors operate under their own security and compliance obligations. They receive only the minimum data needed to process your transaction. A reference ID for each transaction is stored in your Crickes account for the purpose of reconciliation, dispute resolution and regulatory record-keeping.
Your transaction history – deposits, withdrawals and bet settlements in PKR – is stored in your account and is accessible to you in your account history at any time. This history is retained as described in the data retention section of this policy.
Payment security: Crickes never asks for your JazzCash PIN, Easypaisa PIN, card CVV or online banking password through chat, email or any other channel. If you receive such a request claiming to be from Crickes, treat it as fraudulent and contact support immediately.
Crickes applies technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:
While Crickes takes data security seriously, no online platform can guarantee absolute security. You play an important role in protecting your own account by using a strong, unique password, not sharing your login credentials and enabling any additional account security options available to you. If you suspect your account has been compromised, contact support immediately.
Crickes retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods below reflect common operational and record-keeping needs:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to your identity.
As a Crickes player, you have the following rights regarding the personal data held about you. To exercise any of these rights, contact the support team using the details at the bottom of this page.
You can request a copy of the personal data Crickes holds about you. We will provide this in a clear, readable format.
If any information held about you is inaccurate or incomplete, you can ask us to correct it. Contact support with the specific correction needed.
You can request deletion of your personal data. Note that some data must be retained for legal and financial record-keeping purposes and cannot be deleted on request.
You can object to your data being used for marketing communications at any time. Opt-out options are available in your account settings.
You can request your data in a structured, machine-readable format to transfer to another service where technically feasible.
In certain circumstances you can ask that processing of your data be restricted while a query or complaint is being resolved.
Crickes will respond to data rights requests within a reasonable timeframe. Complex requests may require additional time, but we will acknowledge receipt promptly and keep you updated throughout the process.
Crickes is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under 18. If you are under 18, do not attempt to register an account or use the platform in any way.
If Crickes becomes aware that an account has been registered by a person under 18, the account will be closed immediately and any funds held will be dealt with in line with the Terms and Conditions. If you believe a minor has registered on the platform, please contact support so the matter can be addressed promptly.
Parents and guardians are encouraged to use device-level parental controls and internet filtering tools to prevent minors from accessing online gaming platforms. Crickes supports responsible access and takes the protection of minors seriously.
Crickes may update this Privacy Policy from time to time. When material changes are made – for example if a new category of data is collected or a new type of third-party sharing is introduced – registered players will be notified through the platform or via the contact details on their account.
Minor clarifications or administrative updates that do not affect how your data is actually used may be made without direct notification. The "Last updated" date at the top of this page will always reflect the most recent revision. We recommend reviewing this policy periodically.
Continuing to use Crickes after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with a material change, you may close your account and request deletion of your data where that is possible under our retention obligations.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a privacy-related concern, you can reach the Crickes support team at any time. Our team is available around the clock via live chat within your account.
For written privacy requests – such as data access, correction or deletion – please contact us by email with your registered account username, the nature of the request and any relevant details. This helps us locate your record accurately and respond without unnecessary delays.
Privacy contact: [email protected] | Available 24/7 via live chat in your account. Please allow up to 48 hours for responses to written data requests.
Here is what the policy means in practical, everyday terms for your experience on the platform.
Every page on Crickes is served over HTTPS. Your account credentials, PKR transaction data and personal information travel encrypted between your device and the platform. There is no plain-text exposure at any point in the connection.
Deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer are processed by certified payment partners. Crickes does not store your full wallet credentials or card numbers on platform servers – only the transaction reference needed for your account history.
Crickes collects only what is needed to run your account and process your transactions. There is no background harvesting of data for resale. Every field collected at registration and every document requested during verification has a specific, stated purpose.
Access, correct, download or request deletion of your personal data at any time by contacting the support team. Marketing communications can be turned off directly from your account settings without needing to contact anyone. Your data preferences are yours to manage.
The deposit limits, session time reminders and self-exclusion settings you configure in your account are private. This data is used solely to operate the responsible gaming tools for your benefit and is never used in marketing profiling or shared with third parties.
Crickes does not sell, rent or trade your contact details or personal information to any third party for their marketing purposes. The only marketing messages you receive from Crickes are those you have opted into, and you can opt out at any time.